Refunds, Returns & Exchange
REFUNDS
We do not provide refund on any items. Unboxing video of shipment is mandatory to process any damage / missing request. Refunds are directly processed to the Debit/Credit or Bank Account which you used to make payments. All Cash on Delivery orders will get credit of the said refund in their Account for further use. Refund will be done within 5 to 7 business days in your original payment method.
General Exchange / Return Policy
Though we strive to give you a great customer experience each time you shop with us, if at all you are not 100% satisfied with your purchase, you can Exchange your Order within a period of 7 days and exchange it with other products of same value.
Send us an email at tikitimesdesk@gmail.com within a period of 7 days, from the date of order. However, you must understand that we can't bear a loss either; so, Exchange of products will be accepted only if the products are Exchanged in a saleable condition with the tags intact and in their original packaging, in an undamaged condition.
You may Exchange a part of the Order, in case of multiple items in an order. Any product being Exchanged needs to be Exchanged in full including all components as well as any complimentary gifts or products which came along with it.
However, if your purchase was made in the period of a special promotional offer, contests or any special scheme then special rules might apply for Exchanges.
NOTES:
- Please note that Tiki Times’s 7 Days Exchange Policy" does not apply to Customised Items. Please clear all doubts over email or phone before ordering any customised products.
- Refund/replacement for goods/merchandise is subject to inspection and checking by our Tiki Times crew.
- Damages due to neglect, improper usage or application will not be covered under our Exchanges Policy.
- Any product/s can be bought in exchange. The final price of exchanged products should be equal to or more than the price of returned items. You can buy any number of items in exchange provided the final price of exchanged products should be equal to or more than the price of returned items
- Some special rules for promotional offers may override the Exchange Policy.
- Please note that the shipping charge would not be included in the exchange value of your order as these are non-refundable charges.
COLOUR DISCLAIMER
Despite every effort to accurately match products colours listed on the website, please note that colours may vary due to monitors. Therefore, you need to be certain that any slight variations occurring between the actual colour, and the representation on our website, will be acceptable.
RETURN TENDER
All refunds made online will be returned via the original payment method used.
For purchases made by a gift card, store credit or product exchange, only a store credit voucher will be offered as compensation.
Refunds for online orders will be processed within the next week after a return or refund is confirmed, as these must be handled by accounts and processed back through the payment gateway using the original payment method.